Refund policy
At Rose Lion, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be in its original packaging.
- Include the original receipt or proof of purchase.
To initiate a return, please contact us at roselionworld@gmail.com with your order details. Once your return request is approved, we will provide instructions for returning the product.
Please note: Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery at roselionworld@gmail.com with photos of the issue. We will review your request and provide a suitable resolution.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or used hair oil bottles.
- Products with broken or removed seals.
- Sale or clearance items.
- Gift cards.
Exchanges
We do not offer direct exchanges. If you wish to replace an item, please return the eligible product and place a new order once your return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at roselionworld@gmail.com.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: roselionworld@gmail.com